Airtel Zambia Ordered to Compensate Customers

By Cecilia Zyambo

Airtel Zambia Plc has been directed to pay out about FOUR million kwacha in compensation to all consumers, who were affected by its data services outage on Sunday, February 2, 2025.

The directive is from the Zambia Information and Communications Technology Authority – ZICTA-, the mobile phone service industry regulator.

ZICTA Corporate Affairs Manager, HANFORD CHAABA has confirmed, saying the outage lasted for 3 hours and affected Lusaka, Southern, Western, Central and Eastern provinces.

Mr. CHAABA says the network provider has also been directed to put in place mechanisms, aimed at resolving the recurring network outages and to strictly adhere to the consumer protection guidelines.

He has explained that ZICTA is concerned with continued data disruptions on Airtel network.